Client FAQs

RLC Client
Frequently Asked Questions

  1. I need immediate assistance, and my question isn't covered below. Who do I contact?
  2. How do I make a deposit to my account?
  3. How do I make a withdrawal from my account?
  4. Can I set my account up for monthly, quarterly or annual withdrawals or distributions?
  5. How do I change my address of record and telephone number on my account?
  6. Why do my Summary of Portfolio Accounts statement and Schwab Institutional statement have different balances?
  7. I will be 70½ years old this year, how do I start my required IRA distributions?
  8. What information will I receive for my income tax reporting?
  9. How do I view my account(s) on line?
  10. How can I stop all the paper I getting the in mail from Schwab?
  11. I want to change from one portfolio model to another, what do I do?
  12. My question isn't answered in this list. How can I get an answer?
  1. I need immediate assistance, and my question isn't covered below. Who do I contact?

    You can call us during normal office hours at 888.895.1212 - Office Hours are Monday – Friday 8am – 4:30 pm (Central Time)

  2. How do I make a deposit to my account?

    Most deposits are made by check. Personal, corporate and cashier's checks are acceptable. All checks should be payable to SCHWAB INSTITUTIONAL.

    You may either mail or bring a check to RLC. Whichever method you use, you must specify in writing which account you want the funds deposited in (by account number and account holder's name). If the deposit is made to an IRA account, you will also need to specify if it is a contribution, transfer of funds, or a rollover.

    You may also use a wire transfer to deposit funds to your account. Please call our office and we will give you the current wiring instructions. Deposits of cash are not accepted.

  3. How do I make a withdrawal from my account?

    If you have a non-IRA account and want a check sent directly to your address of record, you may call RLC and request a withdrawal over the phone or send us an e-mail. If you want your withdrawal sent elsewhere (i.e., your bank), you must give RLC a signed letter of instruction (by mail or fax). If you completed Money-Link paperwork to set-up your bank information, the money can be sent to your bank account via ACH or wire.

    If you have an IRA account: If you completed Money-Link paperwork to set-up your bank information, the money can be sent to your bank account via ACH or wire. You may request a check be sent to your address of record without any additional paperwork. We will mail or fax you the form for completion. (Or, click on "Forms Online" to print out this form.) When the form is returned to RLC (by mail or fax), we will fax it to Schwab Institutional for immediate processing.

    Please note that your account may not have enough cash in the Schwab Institutional money market fund to meet your withdrawal request on the day you make it. If this is the case, we will sell all or part of a fund in your account to provide enough cash. This cash is usually available on the next business day, and the day after that, a check can be sent from Schwab Institutional, at no charge to you. Please allow a minimum of 5 business days to complete this process.

    Also available for an extra fee are overnight delivery to your address of record or a wire transfer to your bank account. Schwab Institutional charges $8.00 for overnight delivery and $25.00 for wire transfers. Additionally, your bank may charge a fee to receive a wire transfer.

  4. Can I set my account up for monthly, quarterly or annual withdrawals or distributions?

    If you have an IRA account, a Schwab Institutional IRA Distribution form must be completed to set-up the distribution. We will mail or fax you the form for completion. (Or, click on "Forms Online" to print out this form.) When the form is returned to RLC (by mail or fax), we will fax it to Schwab Institutional for immediate processing. It takes 10 working days to set-up the Money-Link option to send funds to your bank account so please allow time for the set-up prior to the first date of distribution.

  5. How do I change my address of record and telephone number on my account?

    Just let us know you have moved or are moving and we will send you a change of address form to complete, sign and return to us. (Or, click on "Forms Online" to print out this form.) Or you can log in to www.schwaballiance.com and complete the address change yourself. If you do this, please email us the the address change for our system as well.

  6. Why do my Summary of Portfolio Accounts statement and Schwab Institutional statement have different balances?

    The Summary of Portfolio Accounts Statement is issued on the 15th of the month and the Schwab Institutional Statement is issued on the last business day of the quarter (or month if there was activity in the account). Both statements show the actual balances on the day they were printed, without regard for dividend and capital gain distributions that may be credited later.

  7. I will be 70½ years old this year, how do I start my required IRA distributions?

    Schwab Institutional is required to send you a reminder letter and an IRA distribution form in September of the year you turn 70½. You may figure the minimum required distribution yourself (following the instructions on the form), contact your CPA for assistance, or allow Schwab Institutional to figure the minimum for you. If you need assistance in completing the distribution form, simply contact our office. Return the IRA distribution form to RLC for processing.

  8. What information will I receive for my income tax reporting?

    You will receive a Year-end Statement from Schwab Institutional. This statement serves as your form 1099, listing all interest, dividends, and short term and long term capital gains reinvested in your non-IRA account(s).

    Beginning with the 2011 tax reporting year, you will see cost basis and other information for each tax lot sold on your revised Form 1099 Composite and Year-End Summary for the first time. Schwab’s Form 1099 Composite has been revised to include new IRS required information and new enhancements to make tax preparation easier for clients.

    The only tax reporting on IRA accounts would be on distributions received during the year. If you have received any distributions from your IRA account(s), Schwab Institutional will send you a form 1099R showing distributions and taxes withheld.

  9. How do I view my account(s) on line?

    Go to schwaballiance.com to set up your account(s). There are step-by-step instructions and an 800 number for Schwab Alliance if you need assistance. We do not have the authority to set this up for you.

  10. How can I stop all the paper I getting the in mail from Schwab?

    Once you have set your account(s) up to view on line, you may click on the "Service" tab and select "e-delivery" and "sign up". You will receive confirmations, statements, etc. via email.

  11. I want to change from one portfolio model to another, what do I do?

    To make any change to your account, please put your request into written form - email, fax or letter - and send it to the Dallas office. FAX - 214.373.9775. See the Contact Us menu for physical mail address http://www.rhoadslucca.com/about-us/contact-us/.

    Once we receive your written request, the change will be made as soon as feasible. It is also a good idea to call our office to let us know your change request has been submitted. Things to get lost in the mail. You can always reach us at 888.895.1212

  12. My question isn't answered in this list. How can I get an answer?

    Please email your question to us at information@rhoadslucca.com, including all relevant information. If you need immediate assistance, you can always call us at 888.895.212 or 214.373.9771